Code of conduct

  • In accordance with the Electronic Communications Act of 2005 and subsequent regulations, MANNIT(Pty) Ltd informs its customers they are entitled to the following rights:
  • To be provided with the required service without unfair discrimination
  • To engage with staff in two of the official languages.
  • To receive information in their preferred language
  • To access and question consumer account information
  • To protection of personal data and not to have personal data sold to third parties without permission
  • To port a number
  • To lodge a complaint (details below) and a right to redress

MANNIT(Pty) Ltd endeavours at all times to:

  • Act in a fair, reasonable and responsible manner in all dealings
  • Ensure that services & products meet the correct specifications contained in all the relevant laws and regulations
  • Not discriminate against consumers on the basis of race, gender, sex, age, religion, disability, ethnic group or sexual orientation
  • Display utmost courtesy and care when dealing with consumers
  • Provide consumers with information regarding services and pricing
  • Provide consumers with guidance in regard to their customer needs, upon request
  • Keep consumers personal information confidential
  • Advise consumers to refer their unresolved complaints to ICASA

Complaints can be addressed as below:

MANNIT(Pty) Ltd 0100071325
complaints@mann-it.co.za
209 mimosa Rd Northcliff
MANNIT(Pty) Ltd endeavours to address all complaints within 5 working days where possible.
ICASA 011 566 3000
complaints@icasa.org.za
164 Katherine Street Sandton JHB