In accordance with the Electronic Communications Act of 2005 and subsequent regulations, MANNIT(Pty) Ltd informs its customers they are entitled to the following rights:

To be provided with the required service without unfair discrimination

To engage with staff in two of the official languages. 

To receive information in their preferred language

To access and question consumer account information

To protection of personal data and not to have personal data sold to third parties without permission

To port a number

To lodge a complaint (details below) and a right to redress

MANNIT(Pty) Ltd endeavours at all times to:

– Act in a fair, reasonable and responsible manner in all dealings

– Ensure that services & products meet the correct specifications contained in all the relevant laws and regulations

– Not discriminate against consumers on the basis of race, gender, sex, age, religion, disability, ethnic group or sexual orientation

– Display utmost courtesy and care when dealing with consumers

– Provide consumers with information regarding services and pricing

– Provide consumers with guidance in regard to their customer needs, upon request

– Keep consumers personal information confidential

– Advise consumers to refer their unresolved complaints to ICASA

Complaints can be addressed as below